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LazyBar Responsible Gambling

Gambling is entertainment. LazyBar operates under a Curaçao gaming licence issued to Terdersoft B.V., and that licence requires us to maintain specific player protection tools and a clear route to help. This page sets out exactly what those tools are, which external organisations offer support, and how to reach us directly.

Our commitment

LazyBar holds a Curaçao gaming licence covering both our casino and sportsbook. Under that licence, we are required to provide age verification, KYC checks, self-exclusion facilities, and a published dispute resolution route. LazyBar is not UK-licensed and does not integrate with GAMSTOP; players seeking UK-specific self-exclusion should contact GamStop directly at www.gamstop.co.uk .

Tools available

Several controls are available directly on your account. You can set a loss limit at any time through your account settings. If you want to stop playing entirely, a self-exclusion request closes your account immediately. Account closure requests are handled by email at [email protected] .

A note on deposit limits: loss limits can be applied to standard payment methods, but deposit limits cannot be applied to cryptocurrency deposits. If you use crypto and want to restrict your play, self-exclusion is the most effective option available.

Tools you can use:

  • Loss limits on your account
  • Self-exclusion with immediate account closure on request
  • Bonus cancellation at any time, without wagering and without loss of your own funds
  • Account closure by email, processed by the support team

If you are in a cooling-off period at the time of a win, no prize is awarded for that round. That rule applies automatically and does not require you to do anything.

Signs to watch for

Some patterns can indicate that gambling has moved outside its intended place. These are facts, not judgements.

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you planned
  • Gambling affecting time with family, friends, or work
  • Borrowing money or using funds set aside for other purposes to gamble
  • Feeling restless or irritable when you are not playing
  • Keeping your gambling activity hidden from people close to you

Where to get help

Several organisations offer free, confidential support. None of them require you to be in crisis to make contact.

All four operate independently of LazyBar. Contacting them does not affect your account with us unless you choose to request self-exclusion separately.

Contact us

For self-exclusion requests or any responsible gambling question, email us at [email protected] . A self-exclusion request results in immediate account closure. For general support queries, our team is available 24/7 at [email protected] or via the live chat widget on every page of the site.